TermsConditions
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Terms & Conditions

1 Orders
Orders can be send by mail, fax or email. On receipt of the order the order becomes effective. The customer receives an invoice incl. transportation and packaging for prepaid delivery. First Connect

will not be liable for delays and any other faults caused by wrong, incomplete, unclear or unreadable information within the order. Any costs caused by a change of the order by the customer have to be carried by the customer.

2 Pricing
Our prices are in EURO ex our warehouse in Tangstedt and include the current VAT. The customer will pay the price valid at the receipt of his order. Any changes of the price between order receipt and delivery are not applicable.

3 Delivery
Goods are delivered out of our Warehouse in Tangstedt. The cost of transport and any risk of delivery is carried by the customer.

4 Deliverytime, Delays and partial Delivery  
First Connect will not be liable for extended Deliverytimes, Delays and partial Deliveries since First Connect depends on the delivery performance of our suppliers. First Connect will take liability in case the problems are clearly caused by intent.

5 Cost of Delivery national
Cost of Delivery in Germany currently is Euro 5,90 up to 5 kg. This includes cost of transportation and packaging. Orders above Euro 300 are delivered free of delivery cost.

6 Cost of Delivery international First Connect ships world-wide! Customers from outside Germany will receive an invoice with detailed shipping costs and international insurance fees before shipping.

7 Payment
First Connect will only deliver pepaid.

 

8 Right of possesion
Because of 7 not applicable.

9 Right to cancel
You have the right to cancel your order within two weeks after receipt of your items without giving reasons for cancellation by mail, fax or e-mail or by returning the items ordered. Please send your cancellation to:

 First Connect Ltd. & Co. KG
 Grosse Twiete 50
 D-25499 Tangstedt
 Germany
 Fax:        +49 (0)721-151- 478379

 E-Mail:  info@first-products.de 

In case of cancellation you should return the ordered goods on your cost in a salelable condition. If the products returned are damaged or not complete, you will have to carry the loss of value. On receipt of your items, First Connect will transfer the value of the items into your bank account.

In case First Connect delivered the wrong items, First Connect will carry the cost of transportation for the items returned.

Since First Connect has no control over the usage of accucells or - packs and is not able to test the condition of returned accucells or -packs, these items are excempt of exchange.

10 Reclamation/Guarantee
If delivered items show faults of material or production, please send your clain immediately to First Connect. For guarantee German law is appicable. We do not take any reliability for damages caused by goods delivered by First Connect. This is especially valid for accucells and -packs since First Connect has no control over the usage of these items.

11 Repairs
If you send us items purchased from us for repair please note the following:
- You carry the cost of transportation
- A copy of the invoice should be attached

- A detailed description of the malfunction is helpful

- Attach your telefon number, in case we have additional questions

This will help you and us to carry out the repair in the most effective manner.

12 Damage during transport

If you detect any damage of the packaging caused by transportation please claim this immediately with the transportation company. Accept the delivery without reserve and a written acknowledgement of the damage. In addition, please contact us.

13 Force majeure
First Connect will not be liable for any damage caused by force majeure.

14 Proection of personell data

Your personell data will be protected as regulated by the Bundesdatenschutzgesetzes.

 

15 Place of settlement and jurisdiction
Place of settlement and jurisdiction for both parts is Hamburg, Germany.

16 Effectiveness

Should one or more regulations of these terms be or become uneffective, this will not change the effectiveness of the remaining regulations.

Tangstedt, den 01. Dezember 2006

 

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